Legal

Privacy Policy

This policy explains what information Paws & Pulse processes, why it is used, and the choices available to you.

Last updated: July 17, 2026

Information we process

• Account information: your email address, authentication provider, and account identifier.
• Pet and care information: pet profile details, meal and activity logs, weights, reminders, care notes, and AI coach messages.
• Photos: pet or meal photos you choose to capture or upload.
• Location: your current coordinates only when you initiate a nearby veterinary clinic or pet pharmacy search. Paws & Pulse does not store your location.
• Purchase information: subscription product, status, and entitlement information supplied by Apple, Google Play, and RevenueCat. We do not receive or store your full payment card details.
• Technical information: limited device, app version, authentication, and service diagnostics needed to operate and secure the app.

How we use information

We use information to authenticate your account, maintain pet profiles and care records, calculate dashboard information, schedule reminders, process photos, provide AI-assisted estimates and conversations, synchronize subscription access, produce vet-ready summaries, respond to support requests, and protect the service from misuse.

AI and photo processing

When you request an AI feature, the text or image needed for that request may be processed by our backend and Google Gemini. Do not upload content you do not have permission to use. AI results are informational, may be inaccurate, and are not veterinary diagnosis or treatment.

Service providers and sharing

We share information only as needed to operate features you request:

• Supabase provides authentication, database, server functions, and file storage.
• Google Gemini processes requests for AI-assisted features.
• RevenueCat, Apple, and Google Play process and synchronize subscription status.
• Apple Maps or Google Maps receives a search query and current coordinates when you request nearby-care results.
• Apple or Google authentication processes social sign-in when you choose that method.

Paws & Pulse does not sell personal information, does not show third-party advertising, and does not track you across other companies’ apps or websites for advertising.

Retention and deletion

We retain account and pet-care information while your account is active and as reasonably needed to provide the service, resolve security issues, or meet legal obligations. You can delete your account from Settings. Account deletion removes app-owned profiles, logs, reminders, stored pet photos, AI chat history, and the associated Paws & Pulse account. Subscription records required by Apple, Google Play, or RevenueCat may remain under their retention requirements.

Your choices

You can edit care information in the app, refuse camera, photo, notification, or location permissions in your device settings, sign out, or delete your account. You may also contact us to ask a privacy question or request assistance with account deletion.

Security

We use access controls and encrypted network connections designed to protect information. No storage or transmission system can be guaranteed completely secure.

Children

Paws & Pulse is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child provided personal information.

International processing

Our service providers may process information in countries other than your own. Their processing is governed by their contractual and legal safeguards.

Policy changes

We may update this policy as the app changes. The current version and its effective date will remain available on this page.

Contact

For privacy questions or account-deletion assistance, email pawspulseapp@gmail.com.