WashBid Support

Quick answers for quoting, PDFs, data, and WashBid Pro.

Quotes and drafts

Where did my unfinished quote go?

WashBid autosaves drafts locally. Open Quotes and choose the draft to continue. If you deliberately discarded the draft or deleted all app data, it cannot be recovered.

Why is my margin different from my markup?

Margin is profit divided by customer price. It is not profit divided by cost. WashBid shows customer price, estimated cost, profit, and margin together so you can verify the job before sharing.

PDF and sharing

Can a customer see my costs?

No. Estimated cost, profit, and margin are internal and excluded from the customer PDF.

The share sheet did not appear

Generate the PDF again, wait for the preview to finish, and tap Share Quote. If iOS reports a temporary error, close and reopen WashBid. Your saved quote remains available.

Purchases

How do I restore WashBid Pro?

Open Settings, choose WashBid Pro, then Restore Purchases while connected to the internet and signed in to the Apple Account used for purchase.

I was charged but Pro is not active

Try Restore Purchases first. If it still fails, include your WashBid app version and the approximate purchase date in a support request. Never send full card details or your Apple Account password.

Data and privacy

Where is my data stored?

Business settings, customers, quote drafts, history, and presets are stored on your iPhone. There is no WashBid account or cloud sync in V1.

How do I delete my data?

Open Settings → Data & Privacy → Delete All Data. This action is irreversible. Apple purchase records are managed separately by Apple.